FAQ

What payment methods do you accept?

We accept a variety of secure payment options for your convenience, including:

Credit/Debit Cards: Visa, MasterCard, American Express, Discover

PayPal

Apple Pay

Google Pay

PhonePe

Cash on Delivery (COD)

Do you offer free shipping?

Yes, we offer free shipping across all of India on orders above a certain value. For orders that do not meet the minimum threshold, standard shipping charges may apply. You can check for any active promotions or offers for additional free shipping deals. We aim to provide fast and reliable delivery for all our customers, ensuring your shopping experience is seamless and affordable.

What if my item arrives damaged or defective?

We strive to ensure all products are packaged carefully and arrive in perfect condition. However, if you receive an item that is damaged or defective, please contact our customer service team immediately at [Email: kitchenprozone@gmail.com/contact: 7654185989] Provide your order number and photos of the damaged item so we can assist you as quickly as possible.

We will either offer you a replacement or refund, depending on the situation. You will not be responsible for the return shipping costs if the item is defective or damaged.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this tracking number to check the current status of your package. Simply click on the link provided or visit the carrier’s website to track your order in real-time. If you encounter any issues with tracking, feel free to contact our customer service team, and we’ll assist you promptly.